Our refund policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a partial or full refund.

To be eligible for a return, you must alert us to your damaged product within 24 hours, ideally by sending us photos.

Perishable goods such flowers cannot be returned.

There are certain situations where only partial refunds are granted:

  • In the instance of less than 5% flowers being damaged.
  • In the instance of flowers carrying markings that naturally occur in the field ie. rain bruises – we ask you to embrace these as it is the mark of a flower grown outside with love and care, but if you feel it’s had a negative affect on vase life please let us know.

Once your photos are received and inspected we will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Need help?

Contact us at [email protected] for questions related to refunds and returns.